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Shipping & Returns

 
Return Procedures - Cores
Return Procedures - Parts

FAQ-Table of Contents
What are the general shipping standards for orders purchased from?
What if an item is shipped and returned because it is not deliverable due to an incorrect address?
Why might I pay additional shipping charges or pay if my items were listed on Diesel Specialists, LLC with a free shipping icon next to them?

How are my items shipped?
When can I expect to receive my order?
What if my items arrive damaged?
What are things I should consider when my order arrives via freight?
What if I am missing pallets or pieces?
What if I notice exterior damage via freight?
What if I observed no visible exterior damage but still have concerns for the packaged items delivered via freight?

FAQ
What are the general shipping standards for orders purchased from Diesel Specialists, LLC?
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Diesel Specialists, LLC cannot be held responsible for damages that may occur during delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. Diesel Specialists, LLC is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

What if an item is shipped and returned because it is not deliverable due to an incorrect address?
The customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

The customer is responsible for all duties and tariffs on Canadian shipments.

Why might I pay additional shipping charges or pay if my items were listed on Diesel Specialists, LLC with a free shipping icon next to them?
Shipments to Canada, Alaska and Hawaii are not eligible for free shipping.

Remote or hard-to-reach areas (example: Martha's Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.

Diesel Specialists, LLC does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Canada, Alaska and Hawaii are not eligible for free shipping. All Canadian, Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).

The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments.

How are my Items Shipped?
We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freight way carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

When can I expect to receive my order?
Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only.

What if my items arrive damaged?
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at OUR PHONE NUMBER to report the damage.

What are things I should consider when my order arrives via freight?
Make sure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

Inspect the packaging for external damage.

What if I am missing pallets or pieces?
Note this on the delivery receipt before you sign it. Ex: "Received 4 of 5 pieces".

Call us at OUR PHONE NUMBER immediately to let us know you are missing pallets/pieces. We will find them and get them to you as soon as we can.

What if I notice exterior damage via freight?
Open the box and inspect for concealed damage before signing the delivery receipt.

If you refuse the shipment in this manner, it does not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.

Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.

Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

What if I observed no visible exterior damage but still have concerns for the packaged items delivered via freight?
Sign for your freight and write this note specifically on the delivery receipt: "Did not inspect for concealed damage".

Inspect your items for concealed damage after the driver has left. You have 3 business days to call us at OUR PHONE NUMBER us to report concealed damage.

If you authorize the freight company to leave freight without a signature, Diesel Specialists, LLC cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.


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